My goal is to create a positive, supportive and seamless experience for your family. These policies help services run smoothly, respect everyone's time and ensure high quality care. 

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Cancellations and Scheduling 

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• Please provide at least 24 hours notice if you need to cancel or reschedule.

• Late cancellations (less than 24 hours’ notice) will incur a 50% fee.

• Consistent scheduling supports progress in therapy. If frequent cancellations occur, we may need to review scheduling options together or consider pausing services.

 

Consent and Privacy

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We are committed to ensuring that families feel informed, comfortable, and respected at every step of care. Before services begin, we obtain and document:

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• Informed Consent for Services: ensuring you understand the nature, purpose, benefits, and potential risks of assessment and treatment, in accordance with the Health Care Consent Act, 1996.

• Consent for the collection, use, and disclosure of personal health information: ensuring your information is handled with care and transparency, in accordance with the Personal Health Information Protection Act, 2004 and in compliance with CASLPO privacy guidelines. 

 

All consent is obtained in a knowledgeable and voluntary manner, and families have the right to ask questions or withdraw consent at any time

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You will be asked to review and sign consent and policy forms prior to beginning services.

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